We’re proud to provide trusted, high-quality services that align with the standards set by TrustMark and the highest expectations of our customers. Below, you'll find all the key information about our company, including our credentials, how we handle feedback, and our commitment to delivering exceptional service.

 

Company Information

Business Name: Lodge-i-Cal Ltd, trading as Lodge-i-cal Electrics
Telephone Number: 07709884391
Email Address: tom@lodge-i-cal.com
Website: https://www.lodge-i-cal.com
Registered Address: Lodge-i-cal Ltd. Beechey House, 87 Church Street, Crowthorne, England, RG45 7AW
Company Number: 14365853

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TrustMark Registration

As a TrustMark-registered company, Lodge-i-Cal is certified for the following trades:

• Electrical Design, Installation and Maintenance 

For more about what it means to be TrustMark-registered and the high standards we adhere to, please visit the TrustMark website.

 

VAT Information

VAT Number:437 1456 93
Please note that all prices listed include VAT.

 

Business Insurance Details

Lodge-i-Cal is fully insured to ensure peace of mind for our clients. Our insurance details are as follows:

• Insurance Provider: Maltings Insurance

• Public Liability Indemnity Limit: £2,000,000

• Employer’s Liability Indemnity Limit: £10,000,000

• If you have any questions about our insurance coverage, please feel free to contact us.

 

Customer Feedback & Complaints Procedure

At Lodge-i-Cal, we value feedback and view it as essential to maintaining our commitment to quality.

 

Customer Feedback

We encourage our clients to provide feedback on our services. After each project, you’ll receive an invitation to review your experience with us, which helps us improve our services and ensures transparency for future clients.

 

Complaints Procedure

If you are dissatisfied with any aspect of our service, please follow these steps:

1. Contact Us – Reach out to our customer service team at [Your Contact Information].

2. Review & Response – We’ll review your complaint and provide an initial response within five business days.

3. Resolution – Our goal is to resolve any complaints as quickly and effectively as possible.

 

Alternative Dispute Resolution (ADR)

For matters that cannot be resolved directly, Lodge-i-Cal uses an ADR provider. We partner with Trustmark to offer a fair and neutral solution process for disputes.

 

TrustMark Logo & Customer Charter

We are proud to be a TrustMark-registered business, reflecting our commitment to high standards of professionalism and quality. Below, you’ll find the official TrustMark logo and our Customer Charter, which outlines the promises we make to every client.

 

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Customer Charter Highlights:

• We commit to clear communication and transparent pricing.

• We uphold the highest standards of workmanship.

• We respect your property and maintain a safe and clean work environment.

• We prioritize your satisfaction and are committed to post-service support.

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Thank you for considering Lodge-i-Cal for your service needs. Please don’t hesitate to reach out with any questions or inquiries about our services.

Contact Us Today!